1. A break in the pipe could result in murky water getting into the system. This water usually flushes out shortly after the break.
2. Rusty pipes can result in discoloured water, APUA is currently replacing all of its old piping with PVC pipes.

1. A break in the line can result in the water having to be turned off until the leak is repaired.
2. During a drought water may have to be rationed in order to conserve already limited resources.

You have to present proof of payment to a Customer Service Representative or a Credit Control Clerk so that re-connection orders can be sent through.

For as much as possible we try to keep our services on. However nature is unpredictable and the safety of workers, equipment and customers comes first. In the event of a mechanical failure or incident, service must be temporarily taken off to rectify the problem.

APUA is responsible for cutting branches that are close to or resting on our lines. Please call 311 and give your information so that a crew can attend to this problem.

inet uses DSL technology. This means that the data is transmitted through the phone line. This does not interrupt voice calls. The use of a phone line means that your internet service is faster, more secure and more reliable.