Meters are read once a month. When a Meter Reader is unable to access your meter(s) to acquire readings, your monthly bill is usually estimated.

A meter reading is estimated for the following reasons:

• Service was marked as unoccupied by previous tenant.
• The gate to the premises was locked.
• A dog prevented Meter Readers from entering the property.

This will be stated on your monthly bill.

You may also see a decal attached to your gate indicating that the Meter Readers attempted to access your property.

Not having a proper reading can result in over estimation. If you are being estimated please contact the Meter Reading Department (480 7148) to find out why and to arrange a convenient time for a reading.